Privacy Policy

Information We Collect

ingramsparkexperts ("we", "us", or "our") collects information you provide when you contact us, submit a form, place an order, or use our publishing and creative services.

• Contact details — name, email address, phone number, and billing address
• Project information — genre, goals, timelines, manuscripts, files, and creative assets you share with our team
• Payment data — transaction amounts, invoices, and payment method details processed through secure providers
• Communications — emails, calls, chat messages, and support tickets related to your account or project
• Technical data — IP address, browser type, device information, and general usage data from our website

We collect only what we need to deliver our services, respond to inquiries, and operate our business responsibly.

Independent Brand & Company Status

ingramsparkexperts is an independent brand and operates as its own separate entity. We are not affiliated with, endorsed by, sponsored by, or officially connected with any third-party company, publishing platform, distributor, or brand unless clearly stated in writing.

Any references to third-party platforms, retailers, tools, or publishing services are used only to describe the services we may help clients access or manage as part of their publishing, design, marketing, or creative projects.

All communication, project work, billing, support, and service delivery are handled under our own business identity and professional process.

We do not share client information with affiliated companies because we do not operate under any affiliated brand structure.

How We Use Your Information

We use the information we collect to run our business and serve authors and publishers effectively. Typical uses include:

• Delivering editing, design, illustration, publishing, marketing, and audiobook services
• Processing payments, issuing invoices, and managing account records
• Providing project updates, quotes, and responses to your questions
• Improving our website, workflows, and client experience
• Protecting against fraud, abuse, and unauthorized access
• Sending service-related notices, including policy or process updates that affect your project

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share limited information only when necessary, such as with:

• Trusted vendors that help with payment processing, hosting, analytics, or technical support
• Affiliated partners involved in delivering your project, as described in Section 02
• Law enforcement or regulators when required by applicable law, court order, or legal process
• Professional advisors or parties involved in protecting our legal rights and business integrity

Third parties that receive data on our behalf must use it only for authorized purposes and maintain appropriate confidentiality safeguards.

Data Security

We take reasonable administrative, technical, and organizational steps to help protect your information from unauthorized access, loss, misuse, or alteration.

• Encrypted connections (SSL/TLS) on our website where supported
• Limited internal access to client and project data on a need-to-know basis
• Secure payment processing through established payment providers
• Confidential handling of manuscripts, files, and creative materials shared for your project

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security in every circumstance.

Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, measure performance, and understand how visitors use our pages.

• Remembering basic settings and form-related preferences
• Understanding traffic patterns and popular pages
• Improving site speed, navigation, and functionality
• Supporting analytics and advertising measurement where enabled

You can manage or disable cookies in your browser settings. Some features may not work as intended if cookies are turned off.

Data Retention

We keep personal and project information only as long as needed for active services, legitimate business purposes, or legal obligations.

• Project files may be stored to support revisions, reorders, or ongoing account history
• Billing and payment records may be retained for accounting, tax, and compliance requirements
• Support communications may be kept to resolve disputes and improve service quality

When information is no longer required, we may delete it or anonymize it where practical.

Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the ability to:

• Request access to personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain data, subject to legal and contractual limits
• Opt out of promotional emails or marketing messages

To exercise these rights or ask questions about your data, contact us using the details in Section 11. We may need to verify your identity before fulfilling certain requests.

Third-Party Links

Our website may link to external sites — such as retailers, social platforms, or partner tools. We do not control those sites and are not responsible for their privacy practices or content.

We recommend reviewing the privacy policy of any third-party website you visit from a link on our site.

Children's Privacy

Our services are intended for adults (18 years or older). We do not knowingly collect personal information from children under 18.

If you believe a minor has submitted personal information through our website, please contact us and we will take reasonable steps to review and remove it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version takes effect when posted on this page, with the date of the latest update reflected at the top of the policy where applicable.

Continued use of our website or services after an update means you accept the revised policy, to the extent permitted by law.

Questions about this policy? Contact us at info@ingramsparkexperts.com or call +1 (404) 465-1374.

Website: https://ingramsparkexperts.com/